Find out why you might have trouble using amber

My password has changed - what can I do?

Login at amber not possible

On this page you will find all the necessary information for when amber is in maintenance mode.

Maintenance Mode 

🚨Error Message:"You do not have an active license – Some features are restricted. Contact your administrator."

🚨Our systems are currently processing a large number of requests, so this feature is not available at the moment. Please try again in 5 minutes!

amber does not find my information. What can I do?

🚨amber Chat Error Overview

The SQL connector is a BETA feature and it might be subject to limitations based on the database size. Follow the steps below if you have connected your database to amber and experience technical issues.

Troubleshooting the SQL chat

Questions about how amber features work? Find usage tips, best practices, and solutions by category.

Changelog

Roadmap

Welcome to amber! Read the following articles to get the most out of amber.

Onboarding amber

Signing in, asking your first question, checking your data sources. The four articles that get you up and running

Welcome to amber

Sign in, check your data sources, ask your first question. 

Getting started with amber

Take a task that's on your plate today anyway. And give amber the context you'd give a new colleague.

What should I ask first?

Search is your central entry point – it finds emails, documents, images and chat messages all at once.

How do I write a good search query?

What amber can answer from your company knowledge comes down to two things: which data sources are connected, and what you personally have access to.

Which data sources are connected?

Uploading documents, analysing spreadsheets, creating files and images, running deeper research – and storing it all so you find it again.

Working with your content

Just about anything that gets produced in an office.

Which files can amber read?

Word, Excel, PowerPoint, PDF and images – all triggered simply by describing what you need. There's no menu item for it.

Which formats can amber create?

When a question needs several sources and a comparison. Not when there's only one answer.

When is Deep Research worth it?

If you keep uploading the same files into the chat, they belong in the library. Upload and sort them once – after that you'll find them everywhere.

Where do I store files I need all the time?

When you work on a topic for longer than a single chat. Everything that belongs to it stays together – including what your colleagues contributed.

What do I create a project for?

Agents for anything you do the same way every week. Actions so amber files and sends things in your other systems. And scheduled tasks for everything that should run without you.

Let amber do the work

Agents are AI-powered tools that help you automate recurring tasks and handle them more efficiently. They can summarise information, make decisions based on it, or take over routine work for you.

How do I create my first agent

Actions are the difference between an answer and a completed job. More than 50 systems connect in a few clicks – after that, amber files, sends and enters things straight from the chat.

What can amber do in other systems?

With Planned, you have one-off or recurring tasks run automatically at a set time. Everything you do every Monday anyway, amber now does without you.

How do I run tasks automatically?

Quick access, Outlook and achievements – so amber is where you already work

amber in your day to day

The answer comes down to one question: where are you when the question occurs to you?

Where do I use amber day to day?

amber suggests ready-made tasks, walks you through the features – and rewards you with a LinkedIn certificate from level 4.

How does the achievement system work?

As a project manager or mutliplier, you have a significant share in the success of how much your team exploits the potential of amber. With the following articles we would like to give you everything you need to help your team succeed with amber.

For multipliers and project leaders

License Assignment in the Administrator Dashboard

This is what successful onboarding of your team looks like!

Best Practices and phases of onboarding for amber

File formats at a glance - amber supports these formats

Learn what .PST files are, how they relate to amber, and what to expect regarding PST file support.

.PST Files

Step-by-step guide to the company context in amber: what to include, how to structure it, and which common mistakes to avoid.

Creating Your Company Context – Guide & Best Practices

Discover helpful prompt suggestions and learn how to quickly find the right information with amber.

Search & AI Prompt Library

Here you will find both basic and advanced prompts as well as exemplary AI agents for inspiration and further development.

Agent Library (Advanced)

In the prompt library, you’ll find ready-to-use example queries for various business functions—including Marketing, HR, Sales, Engineering, Data Analysis, and Webinars. These prompts help you quickly surface relevant information from internal documents, presentations, or reports and make targeted use of your enterprise search capabilities.

Prompt library (Chat)

The search terms help you find relevant information from internal documents, presentations, or reports more quickly and make targeted use of your enterprise search capabilities.

Examples of search terms (document search) 

The Excel upload feature in amber lets you upload Excel files and interact directly with the data inside them. Whether you want to analyze trends, extract specific information, or summarize data, this feature makes your workday much easier. Below, you’ll find practical examples of how you can use this feature effectively in the office.

Excel-Upload-Function: Prompt-Examples

Your intelligent AI assistant for work!  ---  Disclaimer: If a function is not available for you, contact your IT administrator to ask for activation.

Chat

Chat is your intelligent assistant for a wide range of tasks, from answering questions to generating creative ideas. Whether you need help with research, writing, or technical issues, Chat is here to assist you.

Chatting in amber

The selection of language models is dynamically updated with upcoming updates.

Language models overview

The selection of models in amber updates dynamically with upcoming releases. This overview helps you find the right model for every task.

🌐 Overview of the Key AI Models You Should Know

Chat - Core functions worth knowing

Get general answers in the Chat

The secure solution for your company

Upload function: Easy access to your documents and images

Your intelligent bot to chat with your documents

The Top 5 Use-Cases for the amber Document Chat

With the Web Search feature in the amber AI chat, you can now retrieve information specifically from the public web — directly within the conversation with the AI. This feature is particularly helpful when you are looking for answers to questions that are not covered by your internal company knowledge.

Websearch with amber

AI-generated answers for every search

Jump quickly and easily to the amber search bar

Prompt suggestions for you

🖌️Generating and Analyzing Images with amber

Search Documents Directly in Chat and Chat About Them

Create Files in Chat (Word, Excel, PowerPoint and more)

Pin Chats and Share with Colleagues

The Library is the central place for files in amber. Here, you can upload documents, organize them in folders, and make them available for working with AI.Uploaded files are indexed directly and can then be accessed through Document Search and used by Agents.

Using the Library in amber

Context Window: Why the AI can't process 100 or more documents at the same time

Every user gets a daily token budget for working with amber. If that budget isn't enough, there are several ways to get extra capacity – tailored to power users, automations, or entire teams. This article explains how the budget works, how to check your usage, and what options are available if you need more.

How credit usage works at amber

Become the hero of your team and generate the most value with amber!

Tips and tricks for using amber

M365 [without Outlook]

Your first connection with M365

The Teams integration

Teams filter

OneNote

Browser Tips and Tricks

Create a shortcut in your taskbar

Use shortcuts to start your search directly from the address bar!

Have amber as your Landing Page

Bookmark amber

General Features

Open Office documents directly in the respective desktop applications

Unified File Directory

There are certain words missing from your query!

Tool tips

Right-click for more options

Two versions are one too many…

Searching Scanned Documents

Forward in Target Systems

The preview function

Set once, applied everywhere!

Some of our features include technology based on artificial intelligence. We have listed them here for you:

Features with AI technology

Crosslingual search & translation of results

Spell Correction

Highlights in Documents

Ideas provides personalized suggestions based on documents from your connected data sources. It helps you discover useful questions and tasks without writing prompts from scratch.

Using Ideas in amber

How to uncover missing context and systematically improve mediocre results


Get better AI results with 2 questions

Find out how to connect amber to the systems that matter to you.

Build your connectors

amber Actions

MCP (Model Context Protocol) servers are an abstraction layer to bring external tools and capabilities into the amber. This guide provides an overview of how the MCP functionalities are integrated, how to manage them, and how to use them effectively.

Overview of amber actions

Control Jira & Confluence directly from amberAI – Guide for End Users

Atlassian MCP in amber for Users

Outlook MCP in amber for Users

Outlook MCP in amber for Administrators

Atlassian MCP in amber for Administrators


Using amber with Claude (claude.ai)

In General...

Find out how to connect new data sources

Network Drives

Network Drives: Open Folder and Files

First connection with network drives

Outlook in General

Forwarding to e-mails does not work

Search your email attachments

Import .PST files into Outlook and then into amber

Outlook Exchange

Search your shared group mailboxes

Connect amberSearch with your d.velop document management system.

d.velop d3

Connect amber with d.velop

With amber you can also search through Atlassians two main systems, Jira and Confluence. In this section we tell you some more details about our Jira and Confluence connectors.

Atlassian

Confluence

Jira

Connecting Confluence and Jira for Users

GitLab

Search all your Issues, Merge Requests and Gitlab Wiki Pages

This guide walks you through using amber step by step, from setup to everyday team use.

Walk-Through: Using amber

A quick guide to setting up the amber Platform, including prerequisites, initial configuration, and first steps to get started.

🚀 amber Platform – Setup Guide

Find out which features are available in amber Platform and which ones are part of the full amber product.

✅ amber Platform – Features Overview

FAQ's amber Platform

Have you ever wished you could save certain templates for a chat? That’s exactly what agents are for! Provide agents with fixed instructions and different data sources to chat about specific use cases.

Agents

Agent Library

Creating Agents – Here’s How

Agent Instructions: Tips & Tricks for the perfect configuration 

Supported file types for agent upload in amber

Everything about making your search more efficient

amber document Search

amber is your central entry point when you want to find emails, documents, images, or chat messages in your company. Your access permissions remain intact — this means team members can see different results for the same query based on their rights.

Search with amber

Understanding search results

Image Search

Use Search more efficiently

Searching in a specific folder

Operators

Tips and tricks at the bottom of the search results

Filter options

Resetting Filters

Optimizing Image Search

Clustering images

Use operators for image search

Whether you want to access amber from your desktop, your browser, or your SharePoint, we enable you to do exactly that